Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 1 | 79 |
| Neutral (3) | 0 | 0 | 3 |
| Negative (1 or 2) | 0 | 0 | 5 |
| Total Reviews | 0 | 1 | 87 |
| Avg Rating | Not Rated |
 5.00 |
 4.52 |
| Address: | 282 Convair Ave Chico, CA 95973 - US |
|---|---|
| Website: | http://www.faucetdirect.com |
| Business Hours: | 5am-6pm M-F PST, 8am-2pm Sat PST, 10am-3pm Sun PST |
| Sales Phone: | (800)864-2555 |
| Service Phone: | (800)864-2555 |
| Sales Email: | cs@faucetdirect.com |
| Cust Service Email: | cs@faucetdirect.com |
| Date Reviewed: 01/27/2009 | ||
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lance from unknown Member Since: 12/09/2008 View Member's: Reviews |
they need more search criteria to narrow results |
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| Date Reviewed: 01/20/2009 | ||
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lgallagher from unknown Member Since: 01/04/2009 View Member's: Reviews |
So far - so good. I've placed a total of 3 orders & I have no compliants. The only delivery issue I had was when Kohler shipped through an independent shipper & I had to call to request delivery which no one told me I would have to do. When I didn't receive delivery I called the shipper & they said they had the item for a while. I don't understand why they didn't deliver it. |
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| Date Reviewed: 01/12/2009 | ||
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lastlaugh79 from CA Member Since: 01/12/2009 View Member's: Reviews |
They took my money and never shipped me ANYTHING. Worst online shopping experience ever. I finally had to dispute the charges and am letting my credit card company deal with them. This company is a scam and will take you for all they can. Stay away, FAR away, and warn your friends and family. Retailer Response (08/05/2010): Dear Lastlaugh79, I'm sorry about the turmoil that we put you through with your purchase of a Kohler faucet. Clearly we failed to properly inform you of the status of your order several times which is unacceptable. We have since changed the way that stock is show on our site so that our customers know exactly what is and what is not in stock at the time of their purchase. In addition we have also streamlined our crediting process so that the situation you experienced with having to wait for a credit to applied to you will not happen in the future. I hope that one day you are willing to give us a chance to prove to you how much we really have changed since your last order. Have a great day. |
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| Date Reviewed: 11/02/2008 | ||
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ataplett from unknown Member Since: 10/17/2008 View Member's: Reviews |
Very clear and efficient process. |
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| Date Reviewed: 10/31/2008 | ||
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qmemphis from unknown Member Since: 10/22/2008 View Member's: Reviews |
Easy ordering... |
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| Date Reviewed: 09/22/2008 | ||
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steve from unknown Member Since: 09/06/2008 View Member's: Reviews |
So far so good |
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| Date Reviewed: 07/30/2008 | ||
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skyvng from unknown Member Since: 07/21/2008 View Member's: Reviews |
I had good customer service on the phone so far. Items I ordered were mostly in stock in California. Some were in stock in Iowa and I was told these will take longer to ship. Update: The items shipped from Iowa arrived timely via Ground shipping. Customer service reps were very helpful and friendly when I called to check status and other inventory questions. |
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| Date Reviewed: 05/28/2008 | ||
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melissa_gouge from unknown Member Since: 05/19/2008 View Member's: Reviews |
So far, your website is very user friendly - all of the information I needed was available and when I thought I had a question, I was able to find the answser myself - will definitely be back. Can't wait to see my new sink!! |
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| Date Reviewed: 05/07/2008 | ||
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ssindelar from unknown Member Since: 04/25/2008 View Member's: Reviews |
Great site & was very easy to use |
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| Date Reviewed: 05/06/2008 | ||
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parriem from LA Member Since: 05/06/2008 View Member's: Reviews |
I can't begin to describe how awful my experience with this company has been. In a nutshell, I ordered over $1400 worth of products. $600 of it never arrived. They refuse to re-send the lost products or reimburse me. The customer service representatives have been absolutely no help whatsoever. I am gutted and feel like a fool. |
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| Date Reviewed: 03/13/2008 | ||
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timfruth from unknown Member Since: 03/02/2008 View Member's: Reviews |
Faucet Direct rocks. Great prices and great on getting the order out on time. |
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| Date Reviewed: 03/11/2008 | ||
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kathiem from unknown Member Since: 02/23/2008 View Member's: Reviews |
Best deal on shipping! |
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