Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 1 | 79 |
| Neutral (3) | 0 | 0 | 3 |
| Negative (1 or 2) | 0 | 0 | 5 |
| Total Reviews | 0 | 1 | 87 |
| Avg Rating | Not Rated |
 5.00 |
 4.52 |
| Address: | 282 Convair Ave Chico, CA 95973 - US |
|---|---|
| Website: | http://www.faucetdirect.com |
| Business Hours: | 5am-6pm M-F PST, 8am-2pm Sat PST, 10am-3pm Sun PST |
| Sales Phone: | (800)864-2555 |
| Service Phone: | (800)864-2555 |
| Sales Email: | cs@faucetdirect.com |
| Cust Service Email: | cs@faucetdirect.com |
| Date Reviewed: 03/11/2008 | ||
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kathiem from unknown Member Since: 02/23/2008 View Member's: Reviews |
Best deal on shipping! |
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| Date Reviewed: 03/13/2008 | ||
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timfruth from unknown Member Since: 03/02/2008 View Member's: Reviews |
Faucet Direct rocks. Great prices and great on getting the order out on time. |
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| Date Reviewed: 05/06/2008 | ||
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parriem from LA Member Since: 05/06/2008 View Member's: Reviews |
I can't begin to describe how awful my experience with this company has been. In a nutshell, I ordered over $1400 worth of products. $600 of it never arrived. They refuse to re-send the lost products or reimburse me. The customer service representatives have been absolutely no help whatsoever. I am gutted and feel like a fool. |
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| Date Reviewed: 05/07/2008 | ||
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ssindelar from unknown Member Since: 04/25/2008 View Member's: Reviews |
Great site & was very easy to use |
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| Date Reviewed: 05/28/2008 | ||
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melissa_gouge from unknown Member Since: 05/19/2008 View Member's: Reviews |
So far, your website is very user friendly - all of the information I needed was available and when I thought I had a question, I was able to find the answser myself - will definitely be back. Can't wait to see my new sink!! |
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| Date Reviewed: 07/30/2008 | ||
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skyvng from unknown Member Since: 07/21/2008 View Member's: Reviews |
I had good customer service on the phone so far. Items I ordered were mostly in stock in California. Some were in stock in Iowa and I was told these will take longer to ship. Update: The items shipped from Iowa arrived timely via Ground shipping. Customer service reps were very helpful and friendly when I called to check status and other inventory questions. |
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| Date Reviewed: 09/22/2008 | ||
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steve from unknown Member Since: 09/06/2008 View Member's: Reviews |
So far so good |
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| Date Reviewed: 10/31/2008 | ||
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qmemphis from unknown Member Since: 10/22/2008 View Member's: Reviews |
Easy ordering... |
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| Date Reviewed: 11/02/2008 | ||
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ataplett from unknown Member Since: 10/17/2008 View Member's: Reviews |
Very clear and efficient process. |
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| Date Reviewed: 01/12/2009 | ||
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lastlaugh79 from CA Member Since: 01/12/2009 View Member's: Reviews |
They took my money and never shipped me ANYTHING. Worst online shopping experience ever. I finally had to dispute the charges and am letting my credit card company deal with them. This company is a scam and will take you for all they can. Stay away, FAR away, and warn your friends and family. Retailer Response (08/05/2010): Dear Lastlaugh79, I'm sorry about the turmoil that we put you through with your purchase of a Kohler faucet. Clearly we failed to properly inform you of the status of your order several times which is unacceptable. We have since changed the way that stock is show on our site so that our customers know exactly what is and what is not in stock at the time of their purchase. In addition we have also streamlined our crediting process so that the situation you experienced with having to wait for a credit to applied to you will not happen in the future. I hope that one day you are willing to give us a chance to prove to you how much we really have changed since your last order. Have a great day. |
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| Date Reviewed: 01/20/2009 | ||
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lgallagher from unknown Member Since: 01/04/2009 View Member's: Reviews |
So far - so good. I've placed a total of 3 orders & I have no compliants. The only delivery issue I had was when Kohler shipped through an independent shipper & I had to call to request delivery which no one told me I would have to do. When I didn't receive delivery I called the shipper & they said they had the item for a while. I don't understand why they didn't deliver it. |
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| Date Reviewed: 01/27/2009 | ||
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blewchem from unknown Member Since: 12/22/2008 View Member's: Reviews |
So far so good. Very easy website to navigate. |
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| Date Reviewed: 01/27/2009 | ||
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lance from unknown Member Since: 12/09/2008 View Member's: Reviews |
they need more search criteria to narrow results |
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| Date Reviewed: 02/17/2009 | ||
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bj3568 from unknown Member Since: 02/01/2009 View Member's: Reviews |
Placing an order was simple. The site search works well. |
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| Date Reviewed: 02/19/2009 | ||
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dennisemorgan from unknown Member Since: 02/03/2009 View Member's: Reviews |
Really easy Placing order and checkout will use this website again |
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| Date Reviewed: 03/12/2009 | ||
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paulngena from unknown Member Since: 03/12/2009 View Member's: Reviews |
Terrible customer service. It took over two weeks, an email, and FIVE phone calls to cancel an order for an item they DID NOT HAVE and get my money back. Details: I called and emailed asking for my order to be canceled since they didn't have the item. Never received my money back. Two weeks later I called back and had to wait while they talked to someone else to get it canceled. This time I waited for confirmation. They sent an email showing the correct amount to be credited. A couple of days later I got an email showing a lesser amount was credited to my card. They didn't refund the Next Day Shipping even though they never shipped anything. Another call and they insisted they credited it the day of the sale. After calling my card co., I called them for the fifth time and finally got someone to realize that what they claimed was the shipping being credited on the day of the sale was actually shipping being charged. Finally it was refunded. Beware. Retailer Response (08/05/2010): Dear Paulngena, I'd like to apologize for all of the hassle that you had to go through in order to get an order canceled and the proper amount credited back to your card. We have since then made some serious improvements to our system which include giving our customers a more accurate view of stock availability so that customers are not presented with delays in their projects due to their products not being able to ship. In addition we have also streamlined the crediting process as well as increasing our finance department staff so that we can ensure that all credit are applied in a timely manner. I think that if you were willing to give us a second chance that you would see that we really have changed. Have a great day. |
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| Date Reviewed: 03/17/2009 | ||
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tschweda from unknown Member Since: 02/21/2009 View Member's: Reviews |
easy to use. |
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| Date Reviewed: 03/28/2009 | ||
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nassy41 from unknown Member Since: 03/12/2009 View Member's: Reviews |
My experience purchasing on his merchant site was great. |
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| Date Reviewed: 07/28/2009 | ||
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maruf82 from unknown Member Since: 01/15/2007 View Member's: Reviews |
Horrible customer service. Ordered faucet 3 weeks ago. Never received. Called multiple times and left voicemail. Never responded to emails. Had to dispute with my credit card to get my money back. I don't believe any of the 5-star ratings here are real. I think their employees are putting fake reviews here. Retailer Response (08/05/2010): Dear Maruf82, I'm sorry to hear about your poor experience with our website and the lack of customer service that you experienced. I know it has been a while since you placed your order but if you would like to contact us at salessupport@build.com or over the phone at 1 800 864 2555 we would appreciate the opportunity to prove to you that we are not the same company that you dealt with in the past. Have a great day. |
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| Date Reviewed: 01/18/2010 | ||
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detcsw from unknown Member Since: 01/02/2010 View Member's: Reviews |
Fair price and ordering was simple |
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| Date Reviewed: 02/04/2010 | ||
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grovesj1@cox.net from unknown Member Since: 06/05/2009 View Member's: Reviews |
have to see if delivery occurs as advertised. |
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| Date Reviewed: 02/24/2010 | ||
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nspired from TX Member Since: 02/24/2010 View Member's: Reviews |
|| 2/18: ordered faucet || 2/19: received email notification for shipment date of **March** 18 || 2/20: sent email asking to cancel order -- delay unacceptable for my timeline || 2/20: received email confirming receipt of request to cancel - must verify with warehouse || 2/22: money was refunded via Paypal. All in all a satisfactory experience, but in my opinion, a back-order of a month should be noted on the item for consideration BEFORE they take your money. Frankly, I feel pretty lucky based on the other reviews... |
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| Date Reviewed: 02/26/2010 | ||
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jamitulla from unknown Member Since: 02/26/2010 View Member's: Reviews |
Ordered a Kohler K-3186 kitchen sink on Wednesday and it arrived a day later on Thursday. Super... Easy ordering process, price was right, product arrived in perfect condition, sink is great. Will order from this vendor again in the future. |
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| Date Reviewed: 03/13/2010 | ||
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char_r_frost from unknown Member Since: 02/14/2010 View Member's: Reviews |
So far, so good! |
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| Date Reviewed: 04/27/2010 | ||
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partsdsmc from unknown Member Since: 04/27/2010 View Member's: Reviews |
Great to be able to find what i was looking for |
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