Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 1 | 79 |
| Neutral (3) | 0 | 0 | 3 |
| Negative (1 or 2) | 0 | 0 | 5 |
| Total Reviews | 0 | 1 | 87 |
| Avg Rating | Not Rated |
 5.00 |
 4.52 |
| Address: | 282 Convair Ave Chico, CA 95973 - US |
|---|---|
| Website: | http://www.faucetdirect.com |
| Business Hours: | 5am-6pm M-F PST, 8am-2pm Sat PST, 10am-3pm Sun PST |
| Sales Phone: | (800)864-2555 |
| Service Phone: | (800)864-2555 |
| Sales Email: | cs@faucetdirect.com |
| Cust Service Email: | cs@faucetdirect.com |
| Date Reviewed: 06/28/2011 | ||
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clpetro from unknown Member Since: 06/28/2011 View Member's: Reviews |
not sure waiting to see how quick i get the merchandise i ordered |
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| Date Reviewed: 08/21/2011 | ||
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neal.trotter from unknown Member Since: 08/05/2011 View Member's: Reviews |
I think that it was very easy to find what I was looking for and purchase product |
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| Date Reviewed: 09/25/2011 | ||
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bill from unknown Member Since: 04/12/2008 View Member's: Reviews |
I would like to store multiple billing and shipping addresses under my login. |
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| Date Reviewed: 09/29/2011 | ||
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peishi96 from unknown Member Since: 09/13/2011 View Member's: Reviews |
Convenient site. |
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| Date Reviewed: 02/24/2010 | ||
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nspired from TX Member Since: 02/24/2010 View Member's: Reviews |
|| 2/18: ordered faucet || 2/19: received email notification for shipment date of **March** 18 || 2/20: sent email asking to cancel order -- delay unacceptable for my timeline || 2/20: received email confirming receipt of request to cancel - must verify with warehouse || 2/22: money was refunded via Paypal. All in all a satisfactory experience, but in my opinion, a back-order of a month should be noted on the item for consideration BEFORE they take your money. Frankly, I feel pretty lucky based on the other reviews... |
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| Date Reviewed: 03/21/2011 | ||
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judyanderson2 from unknown Member Since: 03/21/2011 View Member's: Reviews |
it said I had an account already, which I do, but it wouldn't recognize my password and they never sent a link to reset it. Had to use a different email address. |
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| Date Reviewed: 10/28/2011 | ||
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erose from unknown Member Since: 10/12/2011 View Member's: Reviews |
This is a test, this is only a test |
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| Date Reviewed: 12/01/2010 | ||
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GOLFGUY57 from TN Member Since: 12/01/2010 View Member's: Reviews |
THis is not a warehouse they have no products and work thru Vendors and Manufacturers
THey quoted "InStock" "ships in 24 hours" It did not and as yet has not shipped Retailer Response (12/27/2010): We apologize that the stock listed for the item you ordered was incorrect and for any inconvenience this has caused. We are working with our vendors to provide accurate and up to date stock and lead time information for our products so that our customers can make informed decisions. Our dedicated customer support team is available to check stock or answer any other questions you may have before placing your order. We would welcome an opportunity to discuss your order with you. If you have any further questions, please contact us at 1-800-864-2555 or cs@faucetdirect.com. |
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| Date Reviewed: 05/06/2008 | ||
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parriem from LA Member Since: 05/06/2008 View Member's: Reviews |
I can't begin to describe how awful my experience with this company has been. In a nutshell, I ordered over $1400 worth of products. $600 of it never arrived. They refuse to re-send the lost products or reimburse me. The customer service representatives have been absolutely no help whatsoever. I am gutted and feel like a fool. |
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| Date Reviewed: 01/12/2009 | ||
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lastlaugh79 from CA Member Since: 01/12/2009 View Member's: Reviews |
They took my money and never shipped me ANYTHING. Worst online shopping experience ever. I finally had to dispute the charges and am letting my credit card company deal with them. This company is a scam and will take you for all they can. Stay away, FAR away, and warn your friends and family. Retailer Response (08/05/2010): Dear Lastlaugh79, I'm sorry about the turmoil that we put you through with your purchase of a Kohler faucet. Clearly we failed to properly inform you of the status of your order several times which is unacceptable. We have since changed the way that stock is show on our site so that our customers know exactly what is and what is not in stock at the time of their purchase. In addition we have also streamlined our crediting process so that the situation you experienced with having to wait for a credit to applied to you will not happen in the future. I hope that one day you are willing to give us a chance to prove to you how much we really have changed since your last order. Have a great day. |
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| Date Reviewed: 03/12/2009 | ||
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paulngena from unknown Member Since: 03/12/2009 View Member's: Reviews |
Terrible customer service. It took over two weeks, an email, and FIVE phone calls to cancel an order for an item they DID NOT HAVE and get my money back. Details: I called and emailed asking for my order to be canceled since they didn't have the item. Never received my money back. Two weeks later I called back and had to wait while they talked to someone else to get it canceled. This time I waited for confirmation. They sent an email showing the correct amount to be credited. A couple of days later I got an email showing a lesser amount was credited to my card. They didn't refund the Next Day Shipping even though they never shipped anything. Another call and they insisted they credited it the day of the sale. After calling my card co., I called them for the fifth time and finally got someone to realize that what they claimed was the shipping being credited on the day of the sale was actually shipping being charged. Finally it was refunded. Beware. Retailer Response (08/05/2010): Dear Paulngena, I'd like to apologize for all of the hassle that you had to go through in order to get an order canceled and the proper amount credited back to your card. We have since then made some serious improvements to our system which include giving our customers a more accurate view of stock availability so that customers are not presented with delays in their projects due to their products not being able to ship. In addition we have also streamlined the crediting process as well as increasing our finance department staff so that we can ensure that all credit are applied in a timely manner. I think that if you were willing to give us a second chance that you would see that we really have changed. Have a great day. |
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| Date Reviewed: 07/28/2009 | ||
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maruf82 from unknown Member Since: 01/15/2007 View Member's: Reviews |
Horrible customer service. Ordered faucet 3 weeks ago. Never received. Called multiple times and left voicemail. Never responded to emails. Had to dispute with my credit card to get my money back. I don't believe any of the 5-star ratings here are real. I think their employees are putting fake reviews here. Retailer Response (08/05/2010): Dear Maruf82, I'm sorry to hear about your poor experience with our website and the lack of customer service that you experienced. I know it has been a while since you placed your order but if you would like to contact us at salessupport@build.com or over the phone at 1 800 864 2555 we would appreciate the opportunity to prove to you that we are not the same company that you dealt with in the past. Have a great day. |
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