Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 0 | 3 |
| Neutral (3) | 0 | 0 | 1 |
| Negative (1 or 2) | 0 | 1 | 26 |
| Total Reviews | 0 | 1 | 30 |
| Avg Rating | Not Rated |
 1.00 |
 1.47 |
| Address: | 131 East Exchange Suite 216 Forth Worth, TX 76164, PA - US |
|---|---|
| Website: | http://www.dickssportinggoods.com |
| Business Hours: | n/a |
| Sales Phone: | 1-877-846-9997 |
| Service Phone: | 1-877-846-9997 |
| Sales Email: | n/a |
| Cust Service Email: | n/a |
Dick\'s Sporting Goods
http://www.dickssportinggoods.com
With PriceGrabber Since 11/23/2004
| Date Reviewed: 12/08/2004 | ||
|
rtisk1 from NY Member Since: 12/08/2004 View Member's: Reviews |
I can't believe the absolute lack of customer service. I have been trying to get someone to call me back about an order that was shipped with the wrong address and it has been 4 days and they still have rectified the situation even though I have called them several times each day. |
Overall Rating
|
| Date Reviewed: 12/20/2004 | ||
|
mdayresesq from NJ Member Since: 12/20/2004 View Member's: Reviews |
Dick's is the worst internet shopping site I've ever encountered. They cancelled my order for "problems in authorizing payment," yet still charged my card for the unshipped item. They sent email inviting my response with customer service questions, only to bounce my questions back because their email address was for outgoing mail only. The telephone customer service number is worthless, and their online feedback post doesn't work. Shopping online with Dick's is a perverse joke - stay away! |
Overall Rating
|
| Date Reviewed: 01/11/2005 | ||
|
rifej from NE Member Since: 12/21/2004 View Member's: Reviews |
I will never purchase from Dick's Sporting Goods again. This was the absolute worst ordering experience I have ever had. They lost the order between their warehouse and fed-ex. I called customer service multiple times with little to no help since their web site said that it was shipped. All they offered to do was initiate a tracker. Customer Service never offered any solution to remedy the situation, I had to request they ship another to me over night (which they did not want to do). |
Overall Rating
|
| Date Reviewed: 02/21/2005 | ||
|
lw456902 from GA Member Since: 09/12/2004 View Member's: Reviews |
Their website showed in stock for the item I ordered. They shipped the item which I received, only they shipped the wrong item. I contacted their customer service department and was advised they would issue a return tag, and as soon as the incorrect item was received by them, issue a credit to my account, and then they would ship the correct item back to me. I am completely disgusted with this experience, and also with this website for allowing a company with so many complaints to remain. |
Overall Rating
|
| Date Reviewed: 05/30/2005 | ||
|
moonspray from MN Member Since: 12/19/2003 View Member's: Reviews |
Excellant merchant. Fast shipment, tent arrived in great condition. Priced very competively! Will return for more purchases! |
Overall Rating
|
| Date Reviewed: 09/20/2005 | ||
|
simas from unknown Member Since: 09/20/2005 View Member's: Reviews |
great buy , shipment came in good condition and fast ! |
Overall Rating
|
| Date Reviewed: 10/01/2005 | ||
|
room237 from NY Member Since: 10/01/2005 View Member's: Reviews |
Leatherman I received was dirty and covered in fingerprints, obviously not new. I contacted them via their e-mail custumer service form. Received an automated e-mail. Replied explaining my problem again. They replied with the SAME auto email. I wrote back using a different subject, with my entire message AGAIN, and got another auto e-mail saying that all questions must be asked thru the e-mail form that I used IN THE FIRST PLACE. They are sending me in circles. "F" in customer service. |
Overall Rating
|
| Date Reviewed: 12/21/2005 | ||
|
Mister_D from MA Member Since: 12/21/2005 View Member's: Reviews |
DO NOT SHOP DICK'S - IGNORE FAKE REVIEWS! Ordered an item, they gave us a tracking number. Didn't arrive. Contacted shipper - tracking number turns out to be bogus so they can't help. Email support just sends back form letters. Phone wait times are 40+ mins, they are either not helpful, say someone is working on your problem so call back, or say they checked and it will arrive shortly (it doesn't). Waited 15 days and still don't have it, have called them about 8 times and still no help. |
Overall Rating
|
| Date Reviewed: 01/12/2006 | ||
|
penguins11 from NH Member Since: 01/12/2006 View Member's: Reviews |
Order never shipped after waiting 2 weeks. Was told that they don't carry item any longer. |
Overall Rating
|
| Date Reviewed: 02/15/2006 | ||
|
4reviews from FL Member Since: 02/15/2006 View Member's: Reviews |
DO NOT SHOP AT DICKS SPORTING GOODS! I placed an order nearly 3 weeks ago & have not received my order. I have contacted customer service 1/2 dozen times to inquire about the whereabouts of my order and each call takes no less than 45min., between being given the run-around, wait times, and frequently being"accidentally" disconnected. They have HORRENDOUS CUSTOMER SERVICE and claim to not be able to track packages. Website states 3-8 days for standard delivery. TERRIBLE, INCOMPETENT COMPANY! |
Overall Rating
|
| Date Reviewed: 03/27/2006 | ||
|
jandersh from MN Member Since: 03/27/2006 View Member's: Reviews |
Do not buy from Dick's Sporting Goods. My experience with the store was bad in every step of the process. The item I ordered was listed as 5-7 day shipping, but it took over a month for the item to ship. When it arrived I found they had shipped the wrong product. When calling customer service to correct the problem, I found them to be almost completely useless. |
Overall Rating
|
| Date Reviewed: 04/25/2006 | ||
|
2underpar from PA Member Since: 04/25/2006 View Member's: Reviews |
Great price, fast shipping, great product. What else can I expect? Very good transaction from Dick's online! |
Overall Rating
|
| Date Reviewed: 05/04/2006 | ||
|
turnerx5 from MD Member Since: 11/20/2005 View Member's: Reviews |
Free shipping? What a nightmare. Shipment gets lost in transit, Dicks gives the "we'll have to make a claim before we can credit you" run around. It took weeks to cancel an order I never received. Inane automated support is the worst ever, bad buying experience, STAY AWAY !!! |
Overall Rating
|
| Date Reviewed: 05/14/2006 | ||
|
kpanther777765 from GA Member Since: 05/14/2006 View Member's: Reviews |
You buy from this company you are nuts..Nuff Said |
Overall Rating
|
| Date Reviewed: 06/25/2006 | ||
|
dontbuyfromdicks from CA Member Since: 06/25/2006 View Member's: Reviews |
Sent the wrong merchandise and says it will take at least 2 weeks to correct the problem. Item that was ordered is now no longer in stock. Doubt that it ever was. Do not order from this company. |
Overall Rating
|
| Date Reviewed: 12/15/2006 | ||
|
shoppins e-z from NJ Member Since: 12/15/2006 View Member's: Reviews |
I would strongly recommend purchasing through a reputable seller, I wish I would have read these reviews BEFORE I made my purchase. Seven days after I placed my order, I'm still being told it will be shipping "soon" and they would have more answers but they are very busy...like who isn't? Imagine, a retailer busy during the holiday season...who knew? UGH! |
Overall Rating
|
| Date Reviewed: 12/16/2006 | ||
|
steveeb from CA Member Since: 09/13/2005 View Member's: Reviews |
I went to DicksSportingGoods.com knowing that they accepted Google Checkout which was offering $10 off $30. I wanted to buy a Nike iPod Kit for $29. As a filler, I ordered a mini football for $1.99 making my order $30.99 which qualified for the -$10. I clicked the Google Checkout button on DicksSportingGoods.com's checkout page. After logging into GC and verifying that the order was correct (both Nike Kit and mini football) I submitted the order. Everything was fine until I received a confirmation email from DicksSportingGoods.com stating that my order had been shipped. I followed the link in the confirmation email to DicksSportingGoods' order status page where I noticed that only the mini-football was in my order. I called DSG's cust. service only to get a runaround. They blamed Google Checkout and told me to contact them. Google Checkout has no customer support! I'm going to fight to get my money back. I'll never buy from them again and going to stay away from GoogleCheckout |
Overall Rating
|
| Date Reviewed: 12/27/2006 | ||
|
pingmulan from unknown Member Since: 02/07/2005 View Member's: Reviews |
I ordered from this merchant because of Google checkout's $10 off of $30 discount and selected free shipping which said that it would arrive in 7-9 days. Satisfactory delivery. I was just surprised that it took 5 days to process the order and ship it out. Perhaps I'm just used to other online stores promptly shipping out products, but I did order a different product from another athletic online store 2 days later and received the product sooner with their free shipping so I'd probably not use this merchant again. |
Overall Rating
|
| Date Reviewed: 04/27/2007 | ||
|
christine8892 from NJ Member Since: 04/27/2007 View Member's: Reviews |
wish I never set foot into Dick's Sporting Good. All I wanted was a good elliptical machine delivered and set up in my home. I paid a total of $1,316 for the equipment, delivery, assembly and the warranty plan. It took 2 guys several hours to assemble the E25 Sole elliptical, and after a couple of work outs the left arm was loose. After several phone calls and parts delivered, it's obvious the guys who Dick's hired to come out to do the assembly damaged the arm. Dick's did not help at all through out this process. I had to do all the leg work and to no avail. At this point, I'm calling Dick's tomorrow morning and telling them to come get their busted equipment and give me a full refund - not sure how they will react since I purchased the elliptical on 3/10 andit's 4/27 - that's how long I've been trying to resolve this. I would not recommend this store to anyone ever. Save yourself some aggrevation and do not shop here. |
Overall Rating
|
| Date Reviewed: 05/04/2007 | ||
|
colascdave from SC Member Since: 05/04/2007 View Member's: Reviews |
(Edited May 06th by colascdave) I was overcharged for shipping on an order where I used a gift card and charged the balance to a credit card. The item description screamed "Free Shipping & Free Return Shipping." However when I added it to my shopping cart a shipping charge was included. I called customer service and they said don't worry about it because the shipping charge would be deducted when I complete the transaction. WRONG! I foolishly completed the order and had to call their inept customer service yet again. They did credit the amount back - TO THE GIFT CARD! They refuse to transfer the credit to my credit card from which the overcharge was originally paid. In short, they turn their screw-up to their own advantage by requiring me to make another purchase from them. From the looks of their ratings, this unmitigated audacity is very myopic and will cost them dearly in the long run. |
Overall Rating
|
| Date Reviewed: 12/05/2007 | ||
|
ewcstats from FL Member Since: 12/05/2007 View Member's: Reviews |
I had to place four different orders through Dicks. Each time the Website and phone operator claimed the items were in stock. Each time I receieved an email saying they were on back order. Customer Service did not want to do anything to fix the problem. They are basically using false advertising, promising leaving the warehouse in 1-2 days with free shipping as a way to bait customers. I am reporting them to the better business bureau. |
Overall Rating
|
| Date Reviewed: 12/11/2007 | ||
|
viv2367 from IL Member Since: 12/11/2007 View Member's: Reviews |
I bought a fishing rod from them but when it arrived only half of the rod (apparently, it comes in 2 pieces) was in the box. When I called to complain, they told me I would have to ship it back to them and unfortunately the fishing rod was now out of stock so all they can do is credit my account. Couldn't offer me a different fishing rod or a discount. And since it was to be a present that I need for this weekend, now I have nothing. |
Overall Rating
|
| Date Reviewed: 01/02/2008 | ||
|
matoman1 from OH Member Since: 01/02/2008 View Member's: Reviews |
The item didn't arrive. Dick's confirmed that the shipment was lost but wouldn't issue me a credit. It has taken several phone calls and talking to a supervisor and I still haven't received a credit 2 months later. If your item arrives you may be ok, but if you have to deal with customer service, forget it. I wouldn't risk using this company again, no matter how good the deal is. |
Overall Rating
|
| Date Reviewed: 01/22/2008 | ||
|
stillflabby from TN Member Since: 01/22/2008 View Member's: Reviews |
Ordered a bowflex from Dick's. Come's in 5 boxes. 2 of the 5 boxes cancelled at shipping time. The other 3 show up. Customer Services says, 'we don't know what happened, we'll notify the warehouse'. Long story short, 5 calls later, they still don't know anything and haven't heard from this mythical "warehouse". Finally, the say let's pick up the 3 boxes delivered and just reorder. Stupid concept but I agree since they can't stick finger in butt. I gripe enough that they "request" a 10% savings on the reorder (not garaunteed though!). Our CS girl says they see that this item is in stock and it should ship next day. I get an e-mail that this item has been back ordered! Next call to CS says, 'we don't know what happened'. Well duh! I don't think they care much about supporting their customers. I'll avoid the stores as well because of this! Suggest you do the same. |
Overall Rating
|
| Date Reviewed: 06/10/2008 | ||
|
jsfb6pts from unknown Member Since: 05/31/2008 View Member's: Reviews |
The people who do the email service questions are terrible . Never a answer to your question ."Follow this link and resubmit you question ,if that does not answer you question ,click here ".It takes you back to the very same information all over again. I signed up for Dicks Sporting goods emails to use the 10% off offer . When I tried to use it I called and place the order to make sure I got my 10% off of $600.00 . I spoke to a rep who assured me my credit card would only be charged $539.99 . They went ahead and charged my card the FULL $599.99 . After repeated emails and a few phone calls ,it was not for 5 days that a credit was issued for $60.00 to my card . If I had not complained so much I really don't believe I would have received the credit . Never again will I shop at Dicks . |
Overall Rating
|
In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.
|
Click here to report a problem or an abuse of our rating system.
|