Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 0 | 3 |
| Neutral (3) | 0 | 0 | 0 |
| Negative (1 or 2) | 0 | 0 | 3 |
| Total Reviews | 0 | 0 | 6 |
| Avg Rating | Not Rated |
Not Rated |
 3.17 |
| Address: | Barnes & Noble.com - Customer Service Lyndhurst, 07071 - US |
|---|---|
| Website: | http://www.barnesandnoble.com/index.asp? ... |
| Business Hours: | n/a |
| Sales Phone: | n/a |
| Service Phone: | 800-843-2665 |
| Sales Email: | n/a |
| Cust Service Email: | service@bn.com |
Barnes & Noble.com
http://www.barnesandnoble.com/index.asp? ...| Date Reviewed: 12/18/2006 | ||
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jtse919 from NY Member Since: 12/15/2006 View Member's: Reviews |
Great service - Shipping was fast and at no cost |
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| Date Reviewed: 08/02/2007 | ||
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fga2shp from NY Member Since: 12/25/2004 View Member's: Reviews |
*- smooth transaction, surprised in quick shiping as not an ordinary set of books! - - - *- Very helpfull CSR service as called back to add a coupon and transaction was very smooth - - - *- Definitely an A+ online store, and you already know the physical stores :-) - - - *- Note: I later did not want one of the books and it a easy/quick for local store to take it back. |
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| Date Reviewed: 09/11/2007 | ||
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weiweiqi from unknown Member Since: 11/27/2005 View Member's: Reviews |
(Edited September 09th by weiweiqi) It charged me $10 more than what it appeared when I placed the order. I called the custumer service. They transfered my call from place to place, found many excuses and did not give my money back. I do not have time to order this textbook from other places. I definely won't spend money on b&n. |
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| Date Reviewed: 12/21/2007 | ||
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sgifford from MI Member Since: 07/26/2003 View Member's: Reviews |
I ordered a particular toy train from Barnes and Noble for our son for Christmas. Although the item was in stock when I ordered it and was scheduled to ship in time for Christmas, they contacted us the Friday before Christmas to say it would not be available in time. This left us with no time to order from another retailer. When I talked to their customer service, I was told it was actually in stock, but they were unwilling to overnight the package, or make any other kind of arrangements to get the item to me in time. I was told repeatedly that making other arrangements would violate their procedures. Who wants to deal with a company that cares more about their procedures than their customers? |
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| Date Reviewed: 03/01/2008 | ||
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music7 from AZ Member Since: 02/06/2008 View Member's: Reviews |
As always, excellent service and speedy delivery. |
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| Date Reviewed: 01/20/2010 | ||
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ggg2010 from OH Member Since: 01/20/2010 View Member's: Reviews |
Book I purchased was advertised as "hardcover". They sent me a paperback with no price reduction. |
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