Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 14 | 34 | 105 |
| Neutral (3) | 0 | 0 | 1 |
| Negative (1 or 2) | 0 | 1 | 25 |
| Total Reviews | 14 | 35 | 131 |
| Avg Rating |  5.00 |
4.83 |
 4.18 |
| Address: | 715 Church Ave Brooklyn, NY 11218 - US |
|---|---|
| Website: | http://www.decorisland.com |
| Business Hours: | Sun-fri 9am - 7pm EST |
| Sales Phone: | 800-440-5919 |
| Service Phone: | 800-440-5919 |
| Sales Email: | info@decorisland.com |
| Cust Service Email: | support@decorisland.com |
| Date Reviewed: 05/05/2009 | ||
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sincnur from MN Member Since: 05/05/2009 View Member's: Reviews |
Awesome service. Actually had what they advertised on NexTag and sold it as listed. Price included shipping and both brand new, never opened items were received in 5 days! I called to verify info as I had a previous poor experience with DPO not selling at listed price and adding on for shipping and customer service here was terrific, quick and efficient. I will not hesitate to come straight back here for further items. |
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| Date Reviewed: 04/27/2009 | ||
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ken592 from MN Member Since: 04/27/2009 View Member's: Reviews |
Very well organized site w/ quality merchandise. |
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| Date Reviewed: 04/27/2009 | ||
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strofve from CA Member Since: 04/27/2009 View Member's: Reviews |
Have ordered several things from them and always have been happy with the purchases and recieved a great value at the same time. Huge savings on shipping also |
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| Date Reviewed: 04/17/2009 | ||
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retawnim from CA Member Since: 04/17/2009 View Member's: Reviews |
Excellent discount prices! lots of payment options and free shipping on lots of items. |
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| Date Reviewed: 04/17/2009 | ||
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berzs2010 from FL Member Since: 04/17/2009 View Member's: Reviews |
It was very easy to navigate through the site! |
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| Date Reviewed: 04/15/2009 | ||
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BedfordShopper from MA Member Since: 04/15/2009 View Member's: Reviews |
Awful online seller. Avoid. No indication of stock levels. Order placed online but they made me phone in to finalize. When I called they were closed for the week, but there was no indication of this on the web site. |
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| Date Reviewed: 04/13/2009 | ||
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jplatlo from CA Member Since: 04/13/2009 View Member's: Reviews |
Made purchase of a Faucet on 3/18/09 and it is now 4/13/09, and no Faucet. Call to check status and was transfered around, then got hung up on. Would not recommend, since there are so many other place on-line to shop. |
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| Date Reviewed: 03/20/2009 | ||
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mocloa from CA Member Since: 03/20/2009 View Member's: Reviews |
Phenominal checkout process! I would recommend everyone |
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| Date Reviewed: 03/20/2009 | ||
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rant92 from PA Member Since: 03/20/2009 View Member's: Reviews |
Good low price. Will do bussiness again. :) |
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| Date Reviewed: 03/20/2009 | ||
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tricopper from PA Member Since: 03/20/2009 View Member's: Reviews |
I love Decorisland I shop there often and have never been disappointed. |
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| Date Reviewed: 03/20/2009 | ||
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condemin from TX Member Since: 03/20/2009 View Member's: Reviews |
I have been a customer for a few years and I have always had excellent choices of products, service, and delivery. I have had one return in the past and had absolutely no problem with the credit nor with the return. I love shopping here. |
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| Date Reviewed: 03/11/2009 | ||
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pdxamg from OR Member Since: 03/11/2009 View Member's: Reviews |
I was given the run-around when trying to return the product I ordered. My call was not returned with an authorization number for over one week and then was charged a 25% restocking fee after answering the same 5 questions by three different customer service people. |
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| Date Reviewed: 03/05/2009 | ||
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pennywhenny from unknown Member Since: 03/05/2009 View Member's: Reviews |
After I ordered my sink on line, this merchant sent me an email to call them. When I called them they asked me if I wanted to buy a strainer for $32.00 and shipping insurance for $14. I bought this stuff because I was afraid not to. I bought my faucet from plumbing.net the same day and have been given the UPS tracking number. It is expected to arrive on March 9. I'm very nervous about ordering from Decor Island as I have not heard any thing from them in 5 days, except when the wanted me to purchase the additional products, o'yea plus shipping. And I'll agree with the other comments that report the customer service reps as rude. I called them back to order a soap dispenser and got the same rep. This seems to be a 2 man operation from what I could hear in the back ground. Luckily, my card has not been charged. Still, very nervous. |
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| Date Reviewed: 02/10/2009 | ||
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maharan from TX Member Since: 02/10/2009 View Member's: Reviews |
Product shipped very fast, excellent condition when rcvd. Would definately order again through Decorisland and highly recommend them to everyone. Thanks |
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| Date Reviewed: 02/10/2009 | ||
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eva3126 from MD Member Since: 02/10/2009 View Member's: Reviews |
After comparison shopping with multiple online vendors and seeing all the same prices for the items I wanted, including at this site, and deciding to shop here anyway because I had recently placed another order with them, I was quite pleasantly surprised when I found that the prices I was being charged for the items were further discounted, saving me a fair amount of money. Thanks! |
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| Date Reviewed: 01/30/2009 | ||
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grberry2009 from NJ Member Since: 01/30/2009 View Member's: Reviews |
18 days to get UPS tracking info and still awaiting arrival. Item was listed as "in stock". Called after 2 weeks, took 13 minutes to answer and another 8 mins to tell me it was due in a few days. Women on call was pleasant but company customer service is lacking. |
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| Date Reviewed: 01/19/2009 | ||
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catherinestks from NC Member Since: 01/19/2009 View Member's: Reviews |
Very simplified way of ordering online....I trust the security in Decorisland!! Hopefully it will be delivered ontime, as was stated! |
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| Date Reviewed: 12/18/2008 | ||
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woooooofa from AR Member Since: 12/18/2008 View Member's: Reviews |
I was had been looking for a Danze shower trim that was 'globally' out of stock according to the manufacturer. I called Decor Island and while they didn't have that exact part number in stock they were able to direct me to another shower trim from the same collection (ie the EXACT trim I was looking for) with an additional part in the package that was listed under a different part number. So I was able to get the trim I wanted, have an extra part that while I don't need will come in handy later...the best part was, this part number was CHEAPER than the original part. Thanks again for all your help! |
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| Date Reviewed: 12/16/2008 | ||
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fredseydel from CA Member Since: 12/16/2008 View Member's: Reviews |
great site. very inexpensive compared to store. |
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| Date Reviewed: 12/16/2008 | ||
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lisettemiller from NY Member Since: 12/16/2008 View Member's: Reviews |
Ordering from decorisland.com was much easier than shopping the home improvement stores or the plumbing warehouse. I also got a better price |
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| Date Reviewed: 12/15/2008 | ||
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alessan from CA Member Since: 12/15/2008 View Member's: Reviews |
I've placed several orders with Decorisland and have always had excellent service. The prices are always very competitive and I like the fact that there are no shipping charges on orders of $80 or more. I've had one very bad experience ordering hardware online with another company which billed my credit card and never delivered any merchandise. With Decorisland I feel very confident that I'll get my merchandise. |
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| Date Reviewed: 11/30/2008 | ||
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Wolrab from WI Member Since: 11/30/2008 View Member's: Reviews |
Worst internet experience ever. Horrible service. Product mailed late with no explanation. Mailed to wrong address (billing instead of shipping). Tried several times to explain this in both emails and calls, but non-fluent English service agents were first clueless, then rude and unhelpful. Service "helper" wanted to know why we had different billing and shipping address!! Emailed wrong replacement UPS label, then wanted us to arrange replacing label and remailing even though we lived in a different state. When part finally arrived, some fasteners were missing. Parts boxes looked 100 years old; obviously re-used. DO NOT USE THIS CO.!" |
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| Date Reviewed: 11/26/2008 | ||
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margaretfogg from CO Member Since: 11/26/2008 View Member's: Reviews |
Great prices and fast shipping. What more do you need !!!!!!!!!! These guys are great ! I highly recommend Them. |
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| Date Reviewed: 11/21/2008 | ||
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Abedier2008 from NY Member Since: 11/21/2008 View Member's: Reviews |
Decorisland.com has helped me decorate my home. Everyone looks at my bathroom and thinks that i have paid more than what I have. Thank you so much decorisland. |
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| Date Reviewed: 10/29/2008 | ||
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dquevedom from MD Member Since: 10/29/2008 View Member's: Reviews |
(Edited October 29th by dquevedom) READ THIS BEFORE THE NIGHTMARE START!!! You can find some good prices but the buying experience will be defenitely a disaster if you need anything outside of 2-3 weeks delivery with no hurry or care for your money or the product you are buying. Their customer service is without doubt thee worst in any market, without sense of what it means, SAYING SORRY DOESN'T MAKE IT (besides that you will be on hold for a good ten minutes at least). There is no supervisors and they will deny you any up help, try it and you will see. I wouldn't recommend this website not even to the worst of my enemies. |
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