Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 14 | 34 | 105 |
| Neutral (3) | 0 | 0 | 1 |
| Negative (1 or 2) | 0 | 1 | 25 |
| Total Reviews | 14 | 35 | 131 |
| Avg Rating |  5.00 |
4.83 |
 4.18 |
| Address: | 715 Church Ave Brooklyn, NY 11218 - US |
|---|---|
| Website: | http://www.decorisland.com |
| Business Hours: | Sun-fri 9am - 7pm EST |
| Sales Phone: | 800-440-5919 |
| Service Phone: | 800-440-5919 |
| Sales Email: | info@decorisland.com |
| Cust Service Email: | support@decorisland.com |
| Date Reviewed: 12/10/2007 | ||
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sphichintheface from NY Member Since: 12/10/2007 View Member's: Reviews |
Great Prices with great service will order again with them and I will tell all my friends about them!! |
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| Date Reviewed: 08/14/2008 | ||
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txzhong from NJ Member Since: 08/04/2005 View Member's: Reviews |
Looong wait for customer service phoneline and not very eager to help customer assistant, no email confirmation for shipment therefore no tracking info provided. The item (faucet) arrived with the factory seal BROKEN, with the shipping box perfectly intact. Since the package did not require a delivery signiture, I was not able to keep the UPS guy waiting for me to open the package. The item appears new but now I have my fingers crossed. It's definitely not worth the anxiety (and possibly more headache) to just save 20 bucks. Will never purchase from this place again. |
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| Date Reviewed: 09/08/2008 | ||
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llowerylowery from IN Member Since: 09/03/2008 View Member's: Reviews |
BEWARE.The Worst and most unprofessional internet company I have ever dealt with. Rude and beligerant customer service. After I hung up, the customer service "supervisor" actually called my home after getting my number from my customer account and continued the beligerance. It has been 17 days since I ordered and paid. Item still not here. BEWARE. |
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| Date Reviewed: 09/26/2008 | ||
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wrknmama from TX Member Since: 09/26/2008 View Member's: Reviews |
Sent 2 emails to Customer Service which were never answered. When I called CS was put on permanent hold 3 times. I will not order from Decor Island again. |
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| Date Reviewed: 10/16/2008 | ||
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creepyross from CA Member Since: 10/16/2008 View Member's: Reviews |
Terrific prices, but shady business practices and pathetic customer service. I placed my order on Oct. 8th. Quoted a shipping charge of $9.99. They told me the pkg would arrive in 10-14 biz days. I expressed my concern over the lengthy shipping time, but was assured it would arrive sooner. When I received my confirmation, I was charged over $35 for shipping. I called to question, the rep told me she included the $25+ insurance because "her customers usually want it". They removed the charge, but that's not really the point, is it? A week later and I hadn't received an update or tracking #, so I call. I got the same sales rep, so when she puts me on hold to research my order and someone else comes on the line, I know something is wrong. Surprise, the order hasn't shipped yet due to Jewish holidays. They know I need my sink, tell me if they can't ship due to holidays. Avoid unless you've got all the time in the world and don't mind their bs. |
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| Date Reviewed: 10/29/2008 | ||
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jdurando from NJ Member Since: 10/29/2008 View Member's: Reviews |
Customer service is none existent I placed an order and received an email confirming my order. They clam to have sent me a second email the same day requesting that I call in to validate the order. I did not receive the email so I did not call and they did not ship my items. 4 days later I receive an email requesting I call to confirm my order when I did the tried to sell me additional shipping insurance on my item. I declined and asked why the item hadn't shipped yet and when I would receive it and I was told they had to order it form the manufacture and them it would take 10 –14 days from when they received the item. I think if I had bought the 'extra insurance” it would have gone faster. |
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| Date Reviewed: 10/29/2008 | ||
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dquevedom from MD Member Since: 10/29/2008 View Member's: Reviews |
(Edited October 29th by dquevedom) READ THIS BEFORE THE NIGHTMARE START!!! You can find some good prices but the buying experience will be defenitely a disaster if you need anything outside of 2-3 weeks delivery with no hurry or care for your money or the product you are buying. Their customer service is without doubt thee worst in any market, without sense of what it means, SAYING SORRY DOESN'T MAKE IT (besides that you will be on hold for a good ten minutes at least). There is no supervisors and they will deny you any up help, try it and you will see. I wouldn't recommend this website not even to the worst of my enemies. |
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| Date Reviewed: 11/21/2008 | ||
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Abedier2008 from NY Member Since: 11/21/2008 View Member's: Reviews |
Decorisland.com has helped me decorate my home. Everyone looks at my bathroom and thinks that i have paid more than what I have. Thank you so much decorisland. |
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| Date Reviewed: 11/26/2008 | ||
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margaretfogg from CO Member Since: 11/26/2008 View Member's: Reviews |
Great prices and fast shipping. What more do you need !!!!!!!!!! These guys are great ! I highly recommend Them. |
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| Date Reviewed: 11/30/2008 | ||
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Wolrab from WI Member Since: 11/30/2008 View Member's: Reviews |
Worst internet experience ever. Horrible service. Product mailed late with no explanation. Mailed to wrong address (billing instead of shipping). Tried several times to explain this in both emails and calls, but non-fluent English service agents were first clueless, then rude and unhelpful. Service "helper" wanted to know why we had different billing and shipping address!! Emailed wrong replacement UPS label, then wanted us to arrange replacing label and remailing even though we lived in a different state. When part finally arrived, some fasteners were missing. Parts boxes looked 100 years old; obviously re-used. DO NOT USE THIS CO.!" |
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| Date Reviewed: 12/15/2008 | ||
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alessan from CA Member Since: 12/15/2008 View Member's: Reviews |
I've placed several orders with Decorisland and have always had excellent service. The prices are always very competitive and I like the fact that there are no shipping charges on orders of $80 or more. I've had one very bad experience ordering hardware online with another company which billed my credit card and never delivered any merchandise. With Decorisland I feel very confident that I'll get my merchandise. |
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| Date Reviewed: 12/16/2008 | ||
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lisettemiller from NY Member Since: 12/16/2008 View Member's: Reviews |
Ordering from decorisland.com was much easier than shopping the home improvement stores or the plumbing warehouse. I also got a better price |
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| Date Reviewed: 12/16/2008 | ||
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fredseydel from CA Member Since: 12/16/2008 View Member's: Reviews |
great site. very inexpensive compared to store. |
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| Date Reviewed: 12/18/2008 | ||
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woooooofa from AR Member Since: 12/18/2008 View Member's: Reviews |
I was had been looking for a Danze shower trim that was 'globally' out of stock according to the manufacturer. I called Decor Island and while they didn't have that exact part number in stock they were able to direct me to another shower trim from the same collection (ie the EXACT trim I was looking for) with an additional part in the package that was listed under a different part number. So I was able to get the trim I wanted, have an extra part that while I don't need will come in handy later...the best part was, this part number was CHEAPER than the original part. Thanks again for all your help! |
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| Date Reviewed: 01/19/2009 | ||
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catherinestks from NC Member Since: 01/19/2009 View Member's: Reviews |
Very simplified way of ordering online....I trust the security in Decorisland!! Hopefully it will be delivered ontime, as was stated! |
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| Date Reviewed: 01/30/2009 | ||
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grberry2009 from NJ Member Since: 01/30/2009 View Member's: Reviews |
18 days to get UPS tracking info and still awaiting arrival. Item was listed as "in stock". Called after 2 weeks, took 13 minutes to answer and another 8 mins to tell me it was due in a few days. Women on call was pleasant but company customer service is lacking. |
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| Date Reviewed: 02/10/2009 | ||
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eva3126 from MD Member Since: 02/10/2009 View Member's: Reviews |
After comparison shopping with multiple online vendors and seeing all the same prices for the items I wanted, including at this site, and deciding to shop here anyway because I had recently placed another order with them, I was quite pleasantly surprised when I found that the prices I was being charged for the items were further discounted, saving me a fair amount of money. Thanks! |
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| Date Reviewed: 02/10/2009 | ||
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maharan from TX Member Since: 02/10/2009 View Member's: Reviews |
Product shipped very fast, excellent condition when rcvd. Would definately order again through Decorisland and highly recommend them to everyone. Thanks |
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| Date Reviewed: 03/05/2009 | ||
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pennywhenny from unknown Member Since: 03/05/2009 View Member's: Reviews |
After I ordered my sink on line, this merchant sent me an email to call them. When I called them they asked me if I wanted to buy a strainer for $32.00 and shipping insurance for $14. I bought this stuff because I was afraid not to. I bought my faucet from plumbing.net the same day and have been given the UPS tracking number. It is expected to arrive on March 9. I'm very nervous about ordering from Decor Island as I have not heard any thing from them in 5 days, except when the wanted me to purchase the additional products, o'yea plus shipping. And I'll agree with the other comments that report the customer service reps as rude. I called them back to order a soap dispenser and got the same rep. This seems to be a 2 man operation from what I could hear in the back ground. Luckily, my card has not been charged. Still, very nervous. |
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| Date Reviewed: 03/11/2009 | ||
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pdxamg from OR Member Since: 03/11/2009 View Member's: Reviews |
I was given the run-around when trying to return the product I ordered. My call was not returned with an authorization number for over one week and then was charged a 25% restocking fee after answering the same 5 questions by three different customer service people. |
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| Date Reviewed: 03/20/2009 | ||
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condemin from TX Member Since: 03/20/2009 View Member's: Reviews |
I have been a customer for a few years and I have always had excellent choices of products, service, and delivery. I have had one return in the past and had absolutely no problem with the credit nor with the return. I love shopping here. |
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| Date Reviewed: 03/20/2009 | ||
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tricopper from PA Member Since: 03/20/2009 View Member's: Reviews |
I love Decorisland I shop there often and have never been disappointed. |
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| Date Reviewed: 03/20/2009 | ||
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rant92 from PA Member Since: 03/20/2009 View Member's: Reviews |
Good low price. Will do bussiness again. :) |
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| Date Reviewed: 03/20/2009 | ||
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mocloa from CA Member Since: 03/20/2009 View Member's: Reviews |
Phenominal checkout process! I would recommend everyone |
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| Date Reviewed: 04/13/2009 | ||
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jplatlo from CA Member Since: 04/13/2009 View Member's: Reviews |
Made purchase of a Faucet on 3/18/09 and it is now 4/13/09, and no Faucet. Call to check status and was transfered around, then got hung up on. Would not recommend, since there are so many other place on-line to shop. |
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