Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 14 | 34 | 105 |
| Neutral (3) | 0 | 0 | 1 |
| Negative (1 or 2) | 0 | 1 | 25 |
| Total Reviews | 14 | 35 | 131 |
| Avg Rating |  5.00 |
4.83 |
 4.18 |
| Address: | 715 Church Ave Brooklyn, NY 11218 - US |
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| Website: | http://www.decorisland.com |
| Business Hours: | Sun-fri 9am - 7pm EST |
| Sales Phone: | 800-440-5919 |
| Service Phone: | 800-440-5919 |
| Sales Email: | info@decorisland.com |
| Cust Service Email: | support@decorisland.com |
| Date Reviewed: 12/11/2009 | ||
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surgeonwar from NY Member Since: 12/11/2009 View Member's: Reviews |
I have order from decorisland a few times and have always been pleased. I always get orders before shipping dates and items are sealed.If I want to shop for more this is the place to go and best product and price.I think they have the lowest price and hard to find items. |
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| Date Reviewed: 12/01/2009 | ||
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sonia1511 from DC Member Since: 12/01/2009 View Member's: Reviews |
after talking for weeks w/decor island so called experts, they send me a wrong item, them they have the audacity to kept $120. when I asked for refund, they never understood what 1 pair back to back handles was, I fought them back and finally manager Andy refund another $72. I was not agreed at all because it wasn't my fault, told them over and over before mailing the item to verify with me that it was the right item, so, they kept $50. and I spend $20. to send package back, I lost $70. Beware of their restocking fees, 25% they will keep if you return item, they won't tell you that because they know many companies that don't charge that outrages fees, and I prove it to them. I have big projects coming on, but Decor Island would never be the company that I can trust. Plus I found the handles lot cheaper with other companies. They charge stainless steel like if it was gold. They lie (fat lies too) not a honest company at all. |
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| Date Reviewed: 11/27/2009 | ||
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GHagues2009 from OR Member Since: 11/27/2009 View Member's: Reviews |
A kitchen sink I ordered arrived severly damaged. It's box was undamaged but there was essentially no padding inside. All attempts to obtain a refund or replacement have failed and the company has stopped communicating with me. I would definitely not recommend this mercant to anyone. |
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| Date Reviewed: 11/17/2009 | ||
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xinfoman from unknown Member Since: 04/23/2007 View Member's: Reviews |
This company is really bad at customer service. Beware of Decorisland.com Company. Customer service about returning is really bad. They will get mad at customer. They try to bully the customer. I don't recommend this company. |
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| Date Reviewed: 11/09/2009 | ||
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dawn1963 from PA Member Since: 11/09/2009 View Member's: Reviews |
price is just so far the best. web site are very simple and easy to do shopping. i start to telling all my friend to go on line and shop |
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| Date Reviewed: 10/30/2009 | ||
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Zachtonlowe from WA Member Since: 10/30/2009 View Member's: Reviews |
Would buy from again in a heartbeat. Mark at extension 415 was awesome. He went above and beyond to make sure my faucet would arrive the next day including walking the faucet himself across their warehouse to the shipping department. If you need anything definitely give him a call. |
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| Date Reviewed: 10/22/2009 | ||
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happyvending from IL Member Since: 10/22/2009 View Member's: Reviews |
For the first time, I am very impressed. I will definately consider using this site again with any future needs. |
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| Date Reviewed: 10/15/2009 | ||
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jabra455 from CA Member Since: 10/15/2009 View Member's: Reviews |
Store web page was easy to navigate .Product was easy to find at a great price and checkout was very easy. A great E-store to do business with |
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| Date Reviewed: 10/13/2009 | ||
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lavmaster from CA Member Since: 10/13/2009 View Member's: Reviews |
I don't understand you people!! This was the most pleasant experience I ever had. I almost wanted to not buy from them, reading all bad reviews and in spite of it, their price was the best so I took a risk. After 25 hours from my order the UPS man ring the bell .I was stunned. I couldn't wait to come online register, give my email address (I never do it) only to say that this was the best service I ever had. The shipping was for ground 2-5 days and was took only 25 hours. They are the Best!!!!!! |
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| Date Reviewed: 09/09/2009 | ||
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lefeverfamily from CO Member Since: 09/09/2009 View Member's: Reviews |
Ordered a tub on 8/21, even called first to make sure it was in stock. I was told it was in stock and would ship in 7 to 10 days. I then placed my order. I hadn't heard anything from them so I called on 9/3 and was told the order was shipped but to call back the next day for a tracking number. Called back 9/4 but still no tracking number available. Called again on 9/8 and this time was told the tub shipped 9/1 but I would have to call back the next day for a tracking number. Called back 9/9 and this time was told the tub would ship on 9/15. I asked to cancel my order and was told this would be impossible. What kind of service is this? I can't believe I still have no idea if my tub is even going to be shipped to me or when I'll ever get it. In the meantime my contractor is at a standstill and can't work on the bathroom remodel. I'm extremely frustrated and wouldn't recommend Decor Island to anyone. |
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| Date Reviewed: 09/08/2009 | ||
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Pierrefonds from NY Member Since: 09/08/2009 View Member's: Reviews |
Great experience! Super fast delivery with great packaging. Will use them again. |
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| Date Reviewed: 08/14/2009 | ||
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cssjball from MI Member Since: 08/14/2009 View Member's: Reviews |
DO NOT BUY FROM DECORISLAND.COM! They are a terrible company. I have all my communications documented, so please believe this is no exaggeration. It all started 01-21-09 (it is now 08-14-09). I ordered 3 items. 1 item was backordered with no explanation on a timeline. It took about a month to get it. When it did come it was the incorrect color. I had to get a RGA # in order to return it, which took another 10 days. After returning it, it took another month to get the correct product. Since we had to return the item due to incorrect color sent, we also decided to change the size of the item to a smaller one, resulting in an overpayment of $51.26, which was to be credited back to my credit card. So far I have called them 5 times, several weeks apart, regarding my credit, every time confirming the amount of the credit, & being told that it would be credited within a couple/few days. Surprise, surprise, still NO credit! This is ridiculous, & it's a shame that they can get away with it. |
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| Date Reviewed: 08/03/2009 | ||
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worldwidewa from WA Member Since: 08/03/2009 View Member's: Reviews |
Consistently excellent service and products. They have a terrific stock available and are just a very reliable company. Can't go wrong dealing with them. |
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| Date Reviewed: 07/27/2009 | ||
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geergeer from unknown Member Since: 05/06/2007 View Member's: Reviews |
Called many vendors hunting for a hard to find Kitchen Sink and even called the manufacturer directly. Everything back ordered. I have a kitchen remodel with a counter slab pending delivery of the sink on Friday and I was toast. Mark X415 to the rescue! He arranged through his shipping department to get the sink from Houser on Wednesday and ship it to me on Friday for well under the price from other vendors who had estimated 10 days lead time. Wow, outstanding effort. They obviously have a great team to work so well together. Will order everything from him. Thank You Very Much! |
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| Date Reviewed: 07/14/2009 | ||
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kimsov from VA Member Since: 07/14/2009 View Member's: Reviews |
Please read this review before purchasing from Décor Island as my long tale of woe will give all but the most determined purchaser cause for pause. There is a 1000 character limit to this review so I am unable to give full details. Bottom line, they took an order, cancelled it in a voicemail a week later and then two weeks later shipped the item and then told me it was a special order and therefore non returnable. In the meantime, I had already ordered another one from Home Depot. Home Depot was faster, cheaper and had advised me that the item was special order. Decor Island cancelled their own order, shipped it anyway and then advised me that it could not be returned. Andy a DI then spent two weeks trying to get Home Depot to take theirs back! Then Andys boss Phillip got invovled and tried "work it out with their sales rep". Bottom line, I now own two $2,000 shower doors (only need one) courtesy of Phillip and Andy and Decor Island. Want to buy one? Save yourself! |
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| Date Reviewed: 07/01/2009 | ||
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lonnip from CA Member Since: 07/01/2009 View Member's: Reviews |
Mark at ext. 415 was AMAZING! I'd looked for ever for the faucet and shower set I needed for my customer and no one both in stock. Not only did he have both but gave me an amazing price--better than anywhere else and got it to me in 2 days!! I'll never shop anywhere else! THANK YOU! |
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| Date Reviewed: 07/01/2009 | ||
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amityyork from NY Member Since: 07/01/2009 View Member's: Reviews |
Decorisland did a great job following through with the completion of my order. I actually ordered a tub from them, they were giving me a much better price than my plumber was. I was able to have it delivered pretty quickly, within 2 weeks and there were no problems installing it. They offered me free shipping which really sealed the deal. I think that they did a great job and am very impresesd, I will use them in the future |
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| Date Reviewed: 06/29/2009 | ||
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kevinrudolf from VA Member Since: 06/29/2009 View Member's: Reviews |
I was actually comparative shopping and it was cheaper and quicker to buy it here than any other site |
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| Date Reviewed: 06/24/2009 | ||
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jdthomas456 from CA Member Since: 06/24/2009 View Member's: Reviews |
Had the product in stock that almost no one else did. Shipped same day, Recieved product and service as advertised and expected. |
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| Date Reviewed: 06/02/2009 | ||
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keywest402 from NY Member Since: 06/02/2009 View Member's: Reviews |
Very good experience. |
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| Date Reviewed: 05/18/2009 | ||
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fashionistachica from WA Member Since: 05/18/2009 View Member's: Reviews |
GREAT online merchant! FAST shipping! I remain a LOYAL customer for good reason! These guys have a super selection. I keep coming back and back to them. Superior value! |
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| Date Reviewed: 05/18/2009 | ||
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englishmarket from TX Member Since: 05/18/2009 View Member's: Reviews |
Have used your site before. Dependable.Never a problem. I trust this site |
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| Date Reviewed: 05/18/2009 | ||
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willaims5844 from NC Member Since: 05/18/2009 View Member's: Reviews |
Made it easy to find the lowest price |
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| Date Reviewed: 05/15/2009 | ||
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michaelsmart80 from IN Member Since: 05/15/2009 View Member's: Reviews |
Great selection, and search engine to help find products was useful. Prices are very good, even on shipping |
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| Date Reviewed: 05/07/2009 | ||
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seaford645 from PA Member Since: 05/07/2009 View Member's: Reviews |
Found everything I wanted. |
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