Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 0 | 91 |
| Neutral (3) | 0 | 0 | 3 |
| Negative (1 or 2) | 0 | 0 | 72 |
| Total Reviews | 0 | 0 | 166 |
| Avg Rating | Not Rated |
Not Rated |
 3.15 |
| Address: | 245 Belmont Drive Somerset, NJ 08873 - US |
|---|---|
| Website: | http://www.homeclick.com |
| Business Hours: | M-F 9AM - 6PM (EST) |
| Sales Phone: | 800-643-9990 |
| Service Phone: | 800-643-9990 |
| Sales Email: | info@homeclick.com |
| Cust Service Email: | customerservice@homeclick.com |
| Date Reviewed: 10/23/2008 | ||
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califdude3 from CA Member Since: 10/23/2008 View Member's: Reviews |
I had a problem with being shipped 2 of the same item, due to a problem on their online store. Even with the mistake being on their end and immediately notifying them of the duplicate order, they were not able to stop the shipment... and then they want me to pay for the shipping! After multiple calls to their customer service, they were unresponsive. This business needs to learn what great (or even mediocre) customer service is in a hurry. I will not shop at Homeclick again. |
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| Date Reviewed: 10/01/2008 | ||
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linskee from MA Member Since: 10/01/2008 View Member's: Reviews |
This merchant is fabulous. I purchased a Toto EcoDrake toilet in August and it was delivered, nicely packed, in 6 days. Then in September, I purchased 2 sinks and a sink grid from them. One sink and the grid were on back order, but when I didn't want to wait for them, they issued me a refund, no problem. The other sink was delivered in less than a week. Their prices are great, too! |
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| Date Reviewed: 09/17/2008 | ||
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barbara0024 from NJ Member Since: 09/17/2008 View Member's: Reviews |
I ordered an item and later was told it would not be able to ship. I requested a credit and am waiting weeks for it. I have very poor communication from the company. |
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| Date Reviewed: 09/12/2008 | ||
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planetjanetopia from unknown Member Since: 09/03/2008 View Member's: Reviews |
I would definitely use Homeclick again. |
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| Date Reviewed: 09/04/2008 | ||
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surfup from unknown Member Since: 09/13/2005 View Member's: Reviews |
Bought the Hansgrohe Axor Starck 24" towel bar. Excellent pricing, fast shipping and good packing. |
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| Date Reviewed: 08/26/2008 | ||
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day_angel31 from unknown Member Since: 08/17/2008 View Member's: Reviews |
It took 3 different trucking companies to get the tub to my house |
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| Date Reviewed: 08/20/2008 | ||
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bonovak from unknown Member Since: 08/09/2008 View Member's: Reviews |
I'm glad I found this site! Will definitly be shopping here again. |
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| Date Reviewed: 08/19/2008 | ||
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larryjj from unknown Member Since: 08/03/2008 View Member's: Reviews |
Good customer service, the e-mail from UPS confirming when my order would arrive is a good touch. |
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| Date Reviewed: 08/15/2008 | ||
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arlenebiker from unknown Member Since: 08/06/2008 View Member's: Reviews |
ITEM CAME AS PROMISED AND IS EXCELLENT. |
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| Date Reviewed: 08/14/2008 | ||
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miriamndls from unknown Member Since: 08/05/2008 View Member's: Reviews |
My first experience shopping on HomeClick.com was very enjoyable. I've wanted to buy the Denby Azure Coast dinnerware for over a year, but the department store prices were outrageous. HomeClick's 4-piece place setting is a real bargain by comparison, and the free rice bowls are just icing on the cake. |
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| Date Reviewed: 08/14/2008 | ||
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wieselwerkstatte from unknown Member Since: 08/05/2008 View Member's: Reviews |
i've used them before and i'll shop from them again. good prices, good service. |
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| Date Reviewed: 08/12/2008 | ||
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mjctexas from unknown Member Since: 08/03/2008 View Member's: Reviews |
While the prices aren't always the best on the 'Net, ordering is easy. I usually order china and silver items, so time to receipt is a bit slow. But that's made clear by Homeclick. |
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| Date Reviewed: 08/07/2008 | ||
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mcleod.christopher from unknown Member Since: 07/29/2008 View Member's: Reviews |
very good |
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| Date Reviewed: 08/07/2008 | ||
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rpgrayso from unknown Member Since: 05/21/2008 View Member's: Reviews |
Prior to ordering, I checked availability of item and was told that it was in stock and would ship in 2-3 days. I immediately placed an order and days later found out that the item was not in stock and would take over 2 weeks!!! Follow-up calls to customer service were also handled poorly. I will not place another order with this merchant. |
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| Date Reviewed: 08/06/2008 | ||
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wongmac from unknown Member Since: 07/28/2008 View Member's: Reviews |
Item arrived faster than stated! |
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| Date Reviewed: 08/05/2008 | ||
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honey123 from unknown Member Since: 07/20/2008 View Member's: Reviews |
very pleased with my order |
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| Date Reviewed: 07/30/2008 | ||
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Remorse from IL Member Since: 07/30/2008 View Member's: Reviews |
The good points about Homeclick: price, choice, free delivery and no tax. The bad points about Homeclick: everything else! Delivery: half the pedestal sink showed up. The other half finally arrived damaged. Still waiting for the replacement, one and a half months later. I am still waiting for the bottom half of the toilet, no end in sight (no pun intended). Customer service people lie. "Yes, we have those in stock and I will arrange to have one shipped out." Three times so far. It has yet to be shipped. Me: "Can I speak to a manager?" Rep: "I'm the only one in Customer Service today." Really??? Talk to three reps, you get three different answers. Very, very frustrating. Two items are not available until three months after the initial order, so I can cancel those items if I like. By the way, there will be a 25% fee. Is this how they make up for low prices? Schedule your contractor at least six months after ordering, and then pray! |
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| Date Reviewed: 07/29/2008 | ||
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kindtjr from unknown Member Since: 07/13/2008 View Member's: Reviews |
Good service, great prices, reliable service and top-drawer merchandise. |
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| Date Reviewed: 07/27/2008 | ||
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kaerussell from unknown Member Since: 07/11/2008 View Member's: Reviews |
I love this on-line seller. Shipping was VERY quick. Items arrived safely. Items were perfect! Would buy from again at ANY time. |
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| Date Reviewed: 07/26/2008 | ||
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dennis.money from unknown Member Since: 07/16/2008 View Member's: Reviews |
Great service, would order again! |
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| Date Reviewed: 07/22/2008 | ||
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feaglebots from unknown Member Since: 07/13/2008 View Member's: Reviews |
Very pleased with my orders from home click, speedy service and beautiful portmeirion china, I will definitely order more, thank you Hayley |
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| Date Reviewed: 07/16/2008 | ||
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rkruman from unknown Member Since: 06/20/2008 View Member's: Reviews |
I am very pleased with my decision to shop at Homeclick. The candle sticks arrived ahead of time and in perfect condition. I will shop at Homeclick the next time I need anything for my home. |
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| Date Reviewed: 07/15/2008 | ||
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vipanoushek from TX Member Since: 07/15/2008 View Member's: Reviews |
AVOID HOMECLICK. I AM OUT $760 AND NOW HAVE A BATHTUB WITH PUNCTURES IN THE BOTTOM. Homeclick should not be allowed to get away with this. I filed claims with Homeclick and with the freight company. My credit card company placed the transaction on a 30-Day Dispute and temporarily credited my account. They also said that they would investigate Homeclick for fraud. It is illegal to sell damaged goods. My next steps are filing a complaint with the Attorney General's Office in Middlesex County, NJ and with the Better Business Bureau in the same county. My complaints are that their negligent packaging failed to protect my tub, they sold me a damaged tub, and their 2-3 day return policy is unfair and unreasonable. Homeclick hides behind their policies and their zombee-like brain-washed Customer Service Staff. How do they live with themselves? Well my policy is not to pay for damaged merchandise. Avoid Homeclick. It's not worth the paltry $100 that I would have saved. |
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| Date Reviewed: 07/10/2008 | ||
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c.berggren from unknown Member Since: 07/01/2008 View Member's: Reviews |
I was very worried ordering a large glass item over the Internet and having it delivered in one piece (literally). It arrived in perfect condition and is not installed. I am delighted with my purchase. Thank you. |
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| Date Reviewed: 07/06/2008 | ||
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bmeadeny from unknown Member Since: 06/27/2008 View Member's: Reviews |
Everything arrived even before estimated date. I should have read the shipping policy more closely as it was "curbside delivery". Howeveer the delivery person was great and offered to help me get it into the building. |
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