Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 0 | 91 |
| Neutral (3) | 0 | 0 | 3 |
| Negative (1 or 2) | 0 | 0 | 72 |
| Total Reviews | 0 | 0 | 166 |
| Avg Rating | Not Rated |
Not Rated |
 3.15 |
| Address: | 245 Belmont Drive Somerset, NJ 08873 - US |
|---|---|
| Website: | http://www.homeclick.com |
| Business Hours: | M-F 9AM - 6PM (EST) |
| Sales Phone: | 800-643-9990 |
| Service Phone: | 800-643-9990 |
| Sales Email: | info@homeclick.com |
| Cust Service Email: | customerservice@homeclick.com |
| Date Reviewed: 06/19/2007 | ||
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ashalee143 from NJ Member Since: 06/19/2007 View Member's: Reviews |
my sales rep was very good at helping me find the right items i needed for my kitchen....shipping was quick and i LOVE my items which i use all the time! great shopping experience :) |
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| Date Reviewed: 07/20/2007 | ||
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JerseyGirl80 from NJ Member Since: 07/20/2007 View Member's: Reviews |
(Edited July 20th by JerseyGirl80) Homeclick had the best selection for my bathroom remodel (tub , faucet, and sink). The sales and customer service reps were very knowledgeable and made sure I had everything I needed. I will definetely shop here again. |
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| Date Reviewed: 08/05/2007 | ||
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FrankStevens from unknown Member Since: 08/05/2007 View Member's: Reviews |
I ordered 36 wine glasses (3 types, 12 each) from homeclick. All the glasses arrived within 2 days of their estimated delivery date. The glasses were all Waterford Crystal and very fragile. I was very concerned about how the glasses would arrive... There actually was one damaged glass in the shipment, but customer service helped me get an immediaite replacement. |
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| Date Reviewed: 09/04/2007 | ||
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dhotchki from WA Member Since: 09/04/2007 View Member's: Reviews |
Don't waste your money!!! I would never recommend this company. I ordered a washer and dryer from them, listed as in stock and was told would be shipped within 2-3 business days. Got an e-mail, as did many other reviewers, stating shipping would be a few days later. Long story short, took 2 weeks to SHIP the washer, let alone receive it and now over 90 days later there is still no dryer and they can't tell me anything about it. I have been in contact with them every few days for a week and a half now and am constantly told that they will e-mail me within 2 business days. I have yet to receive an e-mail. The customer service rep gave me his extension to call him back, but it's someone elses' line and he can't help me. When I ask for the supervisor, he's not available, but they can put me on hold although it might be over an hour before they can find him. Basically they use your money as a loan and you never see the item. Don't be fooled by the good reviews. Avoid this company |
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| Date Reviewed: 11/09/2007 | ||
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ktmlcl from CA Member Since: 11/09/2007 View Member's: Reviews |
Their price is a little cheaper than another seller, but their service is very bad. Don't save a little money but make you headache. They promised shipping the products in 2-3 weeks, but no email or call for shipping delay schedule. I asked for cancel, and refund but they sound like the cancel is OK but doesn't know when they'll refund to me. Really bad service!!! |
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| Date Reviewed: 11/14/2007 | ||
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Lazydog11 from NJ Member Since: 10/22/2007 View Member's: Reviews |
Email was sent with zero response. Then when contacted via phone attempting to just get a cover replaced and not ship the entire 125 lb toilet I was told after 20 mins they would try. After 10+ days with no response I sent a fax requesting it be taken care of asap. 10 days & no response again I made another phone call and was told they were waiting for me to give them a serial number. ??? how was I to know that??? When I looked for the s/n I found multiple numbers and made a call back. This time I was told the s/n had to begin with letter "s" Nothing I had began with "s" no help. Frustrated I said I wanted to return everything and was then put on hold for 15 minutes. I contacted Kohler all they needed was the model and color to ship the cover at no cost. They also said they do not put serial numbs on toilets. PURE IDIOTS AT HOMECLICK = HASSLE |
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| Date Reviewed: 11/16/2007 | ||
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Rmartinez9 from FL Member Since: 10/24/2001 View Member's: Reviews |
What a waste of time! Vendor would only promise delivery in 29 days. I canceled after 31 days when they still couldn't tell me when product would ship. I'm still waiting for the card credit to come through. Worst internet experience I've ever had. |
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| Date Reviewed: 11/20/2007 | ||
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epic306 from CT Member Since: 10/14/2005 View Member's: Reviews |
I ordered the wrong sink grid, so I had to exchange it or return it. Come to find out they don't do exchanges. So I called to return it and I get disconnected from their customer service throughout the day. Previously I had sent them an email looking to return it and get an RMA #. Never heard from them. The item was as ordered, but the customer service was non-existent. |
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| Date Reviewed: 11/21/2007 | ||
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skapavan from unknown Member Since: 11/12/2007 View Member's: Reviews |
I purchased from them 3 weeks ago, same product. Order was very easy, came very quickly, great price, perfect condition. That's why I ordered again. |
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| Date Reviewed: 11/27/2007 | ||
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cbear33 from WA Member Since: 11/27/2007 View Member's: Reviews |
I filled out an order form to see what Homeclick's shipping costs were for a Bosch dryer but did not submit the order, just closed the window. An hour later I received an email confirming my order. I called Homeclick immediately telling them to cancel the order. In the past 2 weeks Homeclick has tried twice to take out hundreds of dollars, costing me overdraft fees, even though I have contacted Homeclick 5+ times both via phone and email during this time saying ‘cancel this order'. Their customer service is slow and unwilling to help, so now they are shipping the item anyway, even though they have not gotten their money yet because it overdraws my account each time they try. My only option from here (according to Homeclick) is to refuse shipment…. which will unfortunately cost another 25% in a restocking fee, and a $119 charge to have the freight company bring the item back to them. When I am actually ready to purchase a dryer, I sincerely doubt I will be using Homeclick.com. |
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| Date Reviewed: 12/01/2007 | ||
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nodnyc from unknown Member Since: 11/22/2007 View Member's: Reviews |
While it is clear, I feel that this vendor has a very un-consumer-friendly return policy that will result in losing me and my friends as customers in the future. |
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| Date Reviewed: 12/01/2007 | ||
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mamaj53 from IA Member Since: 12/01/2007 View Member's: Reviews |
HORRID service and NO communication after the initial order confirmation. I ordered October 23rd and am still waiting for my product (December 3rd)! After a month, I called to cancel but they said it was too late, the order had been shipped from the company. I've emailed HomeClick twice since then inquiring about the order with no response! This is the WORST epurchase I've ever experienced. I wouldn't recommend this merchant to anyone, much less make another purchase. I regret this one!!! |
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| Date Reviewed: 12/04/2007 | ||
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pjknab2008 from unknown Member Since: 11/25/2007 View Member's: Reviews |
I'm not 100% sure that my item is in stock yet, all I have received so far is verification that my order was received because today is a Sunday. I will know better tomorrow. |
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| Date Reviewed: 12/06/2007 | ||
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larry.clarke from unknown Member Since: 11/26/2007 View Member's: Reviews |
easy shopping. |
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| Date Reviewed: 12/15/2007 | ||
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rickwoodsinsurance from ID Member Since: 12/15/2007 View Member's: Reviews |
A little slow on shipping, but the price and quality were excellent, I would purchase from Homeclick again. |
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| Date Reviewed: 12/18/2007 | ||
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ramonaidu from CA Member Since: 12/18/2007 View Member's: Reviews |
This merchant is awful. It's been a month, and my product hasn't shipped, despite the website saying that it would ship within 2 weeks of purchase. They did not inform me about the delay until I went seeking an answer. This prooduct was ordered 1 month before Xmas, and now it's not going to arrive in time. They have no shame for their actions. This merchant should be off of pricegrabber. Honestly. There is no accountability by HomeClick.com |
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| Date Reviewed: 12/19/2007 | ||
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danielbrackett from unknown Member Since: 12/10/2007 View Member's: Reviews |
Very deceptive to tout "FREE SHIPPING" on your home page. Then when the customer gets to the payment page there is an $8.95 "handling" charge. Very deceptive, Very deceptive. |
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| Date Reviewed: 12/20/2007 | ||
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KW73039 from unknown Member Since: 12/11/2007 View Member's: Reviews |
WHEN I WENT TO YOUR WEBSITE TO CHECK ON THE STATUS OF MY ORDER THEY TELL ME THAT NO SUCH ORDER WAS FOUND. I HAVE IN MY POSSESSION MY CONFIRMATION ORDER. WHAT HAPPENED TO MY ORDER? WILL I HAVE IT FOR CHRISTMAS? |
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| Date Reviewed: 12/21/2007 | ||
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nickspies from NE Member Since: 12/21/2007 View Member's: Reviews |
I placed two orders on Dec 4 and they were supposed to ship on or before Dec 18. There was also a guarantee that all orders would be delivered on or before Christmas Eve. Dec 18 came and went with no shipping confirmation. I called customer service and they informed me the vendor was out-of-stock for my two orders (would have been nice to know this information beforehand without having to place a phone call). I explained that they needed to satisfy their promise of getting me these orders before Christmas. They said they could not and offered me a lousy 10% discount, which I turned down. Later they offered me a 15% discount, which still was not nearly enough compensation for the terrible experience I have had. Do not buy from them if you expect to have something delivered when they say, or if you expect to be actually notified when something has gone wrong. |
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| Date Reviewed: 12/23/2007 | ||
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giry from unknown Member Since: 12/14/2007 View Member's: Reviews |
This is the second time I have used Home Click and they are superb in every way. Excellent service and I would highly recommend the company. |
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| Date Reviewed: 12/23/2007 | ||
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mdcontino from unknown Member Since: 11/23/2007 View Member's: Reviews |
What a great assortment of product. I wanted to purchase a new utilty sink and homeclick had a great kit all bundled together - it was so easy. |
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| Date Reviewed: 12/26/2007 | ||
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cmgm3 from unknown Member Since: 12/15/2007 View Member's: Reviews |
Easy to do business with! |
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| Date Reviewed: 12/27/2007 | ||
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Chaya370 from unknown Member Since: 11/14/2007 View Member's: Reviews |
Everything was always in stock |
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| Date Reviewed: 01/02/2008 | ||
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jimb86 from IL Member Since: 01/02/2008 View Member's: Reviews |
I know others have had bad experience with this Homeclick. But this was not the case for my order. I ordered a Bosch Platinum dryer for $521 which was almost half off the price of other dealers on the web. I actually just looked at the overall score on this site before ordering (stupid). But I subsequently I did read the many negative comments. Due to this I called Homeclick and asked if the Dryer was in stock as was stated on the website. The girl said it was not n stock, so the website was not accurate. So I asked to cancel the order and my request was processed. The next day I received an email that the order had been shipped. So now if I continued with the cancellation there would be a 25% re-stocking fee. Gold Coast delivered the Dryer in perfect condition 13 days from order. Bottom line is I got a great dryer at a great price with fast free delivery. |
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| Date Reviewed: 01/02/2008 | ||
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evocatives from unknown Member Since: 12/22/2007 View Member's: Reviews |
This is our second order within the past 30 days with Home Click. This order is a direct result of the catalog of your products that was enclosed with our previous order, #H484015. Thank you for EXCELLENT products and customer service. We were pleased enough with our last order to buy from you again. I expect this order to please us enough to continue buying from you. Thank you! Madeline Osborne |
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